Common Pros & Cons
Chatbots and virtual assistants have both advantages and disadvantages, and their effectiveness depends on various factors such as design, implementation, and the specific use case. Here are some pros and cons of chatbots:
Pros:
24/7 Availability: Chatbots can provide instant responses and assistance around the clock, offering users the convenience of access at any time.
Cost Savings: Implementing chatbots can be cost-effective (depending on the implementation), as they can handle a large volume of queries simultaneously without the need for human intervention.
Handling Repetitive Tasks: They excel at handling routine and repetitive tasks, freeing up human agents to focus on more complex and value-added activities.
Cons:
Lack of Empathy: They lack the ability to empathize or understand human emotions, which can be a drawback in scenarios where emotional support is essential.
Dependency on Data Quality: Chatbots heavily rely on accurate and up-to-date data to provide relevant and helpful responses. Poor data quality can lead to inaccuracies.
Security Concerns: Depending on the application, chatbots may handle sensitive information, raising concerns about data security and privacy. Conversational AI systems based on Large Language Models can be corrupted by prompt injection.
Initial Setup Complexity: Building and implementing an effective chatbot requires technical expertise, and initial setup can be complex and time-consuming.
User Frustration: Users may become frustrated if the chatbot cannot comprehend their queries or provides inaccurate information, potentially leading to a negative user experience.
Brainstory Philosophy on Conversational AI
While most conversational AI tools are designed to give answers, Brainstory’s conversational AI is designed to help you discover answers. Generative AI and chatbots are focused on creating and doing, on behalf of humans. Iterative AI and Brainstory are focused on reflection, helping humans grow into better versions of themselves.
